Customer Service Representative - State Farm Agent Team Member

Talentify; Bryant (AR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Paid time off

Training & development

Growth potential/Advancement

Job summary

Eric Andrews State Farm Insurance is seeking a Customer Service Representative in Bryant, AR. The role focuses on delivering exceptional client experiences, resolving inquiries, coordinating with agency teammates, and anticipating community needs.

Ideal candidates are customer-focused, empathetic, and capable of contributing to internal growth opportunities within the office. This position emphasizes service quality and relationship building.

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication to coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, coverages, policy changes, transfers, claim submissions and billing questions.
• Educate customers about insurance options using a needs-based approach.
• Communicate clearly to support business growth and customer satisfaction.

Skills

Customer service

Excellent communication

Empathy

Proactive problem-solving

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Eric Andrews State Farm Insurance, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Competitive Salary
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience