Plant Customer Service Manager

Packaging Corporation; Lancaster (Lancaster County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Medical, dental, and vision coverages

401k plan with employer match

Life insurance

Job summary

Packaging Corporation of America (PCA) is seeking a Customer Service Manager to direct plant customer services, ensure accurate order entry, on-time delivery, and invoicing, and coordinate across departments to exceed customer expectations. The role requires leading a team, managing inventory, and improving service standards.

Starting salary ranges from $80,000 to $95,000 with annual bonuses, paid vacation, holidays, and a 401(k) with employer matching. Equal opportunity employer.

Qualifications

• Education equivalent to a bachelor’s degree.
• Seven (7) years’ previous work experience in a customer service role.
• Experience in managing people with hiring, coaching, performance development, and corrective action.
• Experience handling customer orders on an order entry system and building strong customer relationships.
• Strong working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

• Provide ongoing support and direction to Customer Service Representatives to ensure accurate order entry, processing, on-time delivery, and invoicing.
• Coordinate new customer requests for samples, specifications, pricing, and availability with design, sales, production and others.
• Investigate and resolve customer complaints including billing issues or credit requests.
• Manage on-hand inventory levels and reconcile to customer orders, forecasts, and schedules; include month-end physical inventory.
• Recommend changes to products, services, policies, and operations to better fulfill customer needs.
• Interact with scheduling, production, and shipping to maintain on-time delivery and exceed customer expectations.

Skills

People management

Order entry

Customer relationships

MS Office

Inventory control

Analytical skills

Education

Bachelor's degree

Bachelor’s degree in Business

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Packaging Corporation of America (PCA) is seeking a Customer Service Manager to direct plant customer services, ensure accurate order entry, on-time delivery, and invoicing, and coordinate across departments to exceed customer expectations. The role requires leading a team, managing inventory, and improving service standards.

Starting salary ranges from $80,000 to $95,000 with annual bonuses, paid vacation, holidays, and a 401(k) with employer matching. Equal opportunity employer.