Customer Service Manager - Lead Team & Scheduling

Schnuck Markets, Inc.; United States; Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Healthcare

Dental

Vision

Retirement

Life insurance

Tuition reimbursement

Paid time off

Teammate discounts

Zusammenfassung

Schnuck Markets, Inc. is seeking a Customer Service Manager to lead front-end operations, supervise checkers and baggers, and ensure smooth checkout processes. The role emphasizes friendly service, attendance, and effective coverage across all business hours.

The position includes managing service center duties and coordinating schedules to optimize efficiency, with training provided at store level. Schnuck Markets, Inc. is an Equal Opportunity Employer.

Qualifikationen

• Strong customer service mindset and communication skills.
• Experience supervising teams or leading staff is preferred.
• Ability to organize schedules and coverage for checkout areas and service centers.

Aufgaben

• Provide friendly and courteous service to customers.
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles).
• Ensure customer satisfaction.
• Supervision of checkers and baggers to maximize efficiency of checkout process.
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including utility payments, money grams, lottery, cash drawer audits, and store safe management.
• Other duties may be assigned at the discretion of store management.

Kenntnisse

Customer service

Supervisory

Scheduling

Cash handling

Jobbeschreibung

Schnuck Markets, Inc. is seeking a Customer Service Manager to lead front-end operations, supervise checkers and baggers, and ensure smooth checkout processes. The role emphasizes friendly service, attendance, and effective coverage across all business hours.

The position includes managing service center duties and coordinating schedules to optimize efficiency, with training provided at store level. Schnuck Markets, Inc. is an Equal Opportunity Employer.