Customer Service Manager: Team Leader & Checkout Coach

Schnucks; Springfield (IL); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

healthcare

dental

vision

retirement

life insurance

tuition reimbursement

paid time off

teammate discounts

Résumé du poste

Schnucks is seeking a Customer Service Manager in Springfield, IL. The role focuses on delivering friendly, reliable customer service and supervising checkers and baggers to optimize checkout efficiency.

Training will be provided at store level, with duties including managing service center tasks and ensuring high customer satisfaction. Evening shifts may be required; the position emphasizes strong attendance and adherence to store policies.

Qualifications

• Experience in customer service required.
• Willing to supervise checkers and baggers.
• Excellent attendance and reliability.

Responsabilités

• Provide friendly and courteous service to customers.
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Ensure customer satisfaction.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to utility payments, money grams, lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

Connaissances

Customer service

Leadership

Description du poste

Schnucks is seeking a Customer Service Manager in Springfield, IL. The role focuses on delivering friendly, reliable customer service and supervising checkers and baggers to optimize checkout efficiency.

Training will be provided at store level, with duties including managing service center tasks and ensuring high customer satisfaction. Evening shifts may be required; the position emphasizes strong attendance and adherence to store policies.