Assistant Customer Service Manager - Hampton Village

Schnucks; United States; On-site; USD 38,000 - 50,000; Full time

Job summary

Schnucks is seeking an Assistant Customer Service Manager to support daily store operations and supervise checkout staff. Provide friendly, courteous service to customers and help maintain an efficient, well-staffed front-end.

You may cover Customer Service Manager duties when they are not on-site, write schedules for baggers and checkers, and oversee U-scan and service center tasks. Training is provided at store level.

Qualifications

• Must be in good standing (not on a performance improvement plan or active discipline).
• Internal Candidates: Store/Facility Teammates: six months preferred; Store Support Center Teammates: one year preferred.

Responsibilities

• Provide friendly and courteous service to customers.
• Supervision of checkers and baggers to maximize efficiency of checkout process.
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Take on the duties of the Customer Service Manager when they are not on-site.
• Perform other duties as assigned by store management.

Job description

Job Description

This is not an official description, but represents major responsibilities an Assistant Customer Service Manager can expect to perform. You could expect the position of Assistant Customer Service Manager to include the following:

Duties

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Take on the duties of the Customer Service Manager when they are not on-site.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

Training

Training will be provided at store level.

Physical Demands

Bending

Stooping

Must be able to lift up to 25 pounds

Working on feet entire shift (4-8 hours)

Additional Requirements

Internal Candidates: Store/Facility Teammates: minimum of six months employment with Schnucks preferred.

Store Support Center Teammates: minimum of one year employment with Schnucks preferred.

Must be in good standing (not on a performance improvement plan or active discipline). If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.

About Schnucks

From the exciting, fast-paced store environment to manufacturing and production facilities, Schnucks offers career opportunities for talented teammates who want to work for a friendly, family-oriented company. It’s easy to see why you should work for Schnucks: Friendly, Fast-Paced Environment Teammate Discount after Qualifying Period Chance To Advance. Schnucks has a strong tradition of promoting from within. Many teammates who started working with us have grown with us, as their part-time jobs became long-term careers. Schnucks is successful because we value our teammates as much as our customers. Schnucks is one of the top 100 privately owned companies and one of the top 10 privately owned supermarket chains nationwide.