Customer Service Manager — Lead & Elevate Support Team

Don Enga - State Farm Insurance; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Training & Development

Job summary

Don Enga - State Farm Insurance in New York seeks a Customer Service Manager to lead the agency's customer service team, resolve inquiries, and coordinate with other agency staff. You will anticipate community needs and help drive growth by delivering exceptional service.

The role emphasizes leadership, policy development, and staff development, with opportunities for internal growth for driven, sales-minded candidates.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service leadership

People management

Communication

Problem solving

Job description

Don Enga - State Farm Insurance in New York seeks a Customer Service Manager to lead the agency's customer service team, resolve inquiries, and coordinate with other agency staff. You will anticipate community needs and help drive growth by delivering exceptional service.

The role emphasizes leadership, policy development, and staff development, with opportunities for internal growth for driven, sales-minded candidates.