Customer Experience Manager — 401k, PTO, Family Leave

Don Enga Insurance Agency Inc; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k / IRA

Paid time off

Family leave

Training & development

Job summary

Don Enga Insurance Agency Inc is seeking a Customer Service Manager to elevate client experiences and support agency growth in New York. You will lead the customer service team, refine policies, and resolve inquiries to ensure smooth daily operations.

The role emphasizes leadership, communication, and problem-solving skills, with opportunities for internal advancement and professional development within a people-focused insurance environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Team leadership

Communication

Problem solving

Training & development

Job description

Don Enga Insurance Agency Inc is seeking a Customer Service Manager to elevate client experiences and support agency growth in New York. You will lead the customer service team, refine policies, and resolve inquiries to ensure smooth daily operations.

The role emphasizes leadership, communication, and problem-solving skills, with opportunities for internal advancement and professional development within a people-focused insurance environment.