Customer Service Manager — Lead & Elevate Support Team

State Farm Agent; Monument (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Donation matching

Health insurance

Paid time off

Job summary

State Farm in East Colorado Springs is seeking a Customer Service Manager to lead a client‑facing team, resolve inquiries, and coordinate with agency staff to serve the community.

We offer growth opportunities, a fun, energetic workplace, and compensation from $55,000 to $75,000 per year plus benefits including 401(k) matching, health and dental insurance, bonus based on performance, donation matching, and PTO.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Team management

Organizational skills

Job description

State Farm in East Colorado Springs is seeking a Customer Service Manager to lead a client‑facing team, resolve inquiries, and coordinate with agency staff to serve the community.

We offer growth opportunities, a fun, energetic workplace, and compensation from $55,000 to $75,000 per year plus benefits including 401(k) matching, health and dental insurance, bonus based on performance, donation matching, and PTO.