Customer Service Manager — Lead Team, Elevate Service

Kevin Pierce - State Farm Agent; Saint Charles (MO); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

401(k) matching

Health insurance

Descripción de la vacante

Kevin Pierce - State Farm Agent is seeking a Customer Service Manager to lead the agency's service team and ensure exceptional experiences for clients in Missouri.

You will develop policies, resolve escalated issues, and mentor staff, with growth opportunities for driven, sales-minded candidates.

Formación

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Conocimientos

Leadership

Communication

Problem solving

Customer service

Descripción del empleo

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Health insurance

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Kevin Pierce - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.