Customer Service Manager — Lead & Develop Teams (Columbia, SC)

Blue Cross Blue Shiel

Columbia (SC)

On-site

USD 65,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

401k with company match

Paid Time Off

On-site cafeterias and fitness centers

Job summary

BlueCross BlueShield of South Carolina seeks a full-time Call Center Supervisor in Columbia, SC. This role manages the day-to-day operations of customer service staff on the Part A call center team, ensuring service levels, quality, and timely responses within 9:30 AM–6:00 PM business hours.

Occasional overtime and travel between buildings may be required. The ideal candidate has a Bachelor's degree and at least 2 years in health-related or customer service work, with 1 year in a supervisory

Qualifications

Bachelor's degree required.
2 years health-related or customer service experience; 1 year supervisory experience.
Strong communication, decision making, analytical, and problem solving skills.
Excellent interpersonal, time management, and leadership abilities.

Responsibilities

Organizes and manages customer service staff and teams for a line of business or department.
Assigns work to associates within the team and provides guidance with questions and problems.
Monitors performance to ensure productivity, quality and timeliness standards are met.
Conducts coaching sessions to develop staff and leads team meetings for consistency.
Facilitates process improvements and ensures compliance with company and government regulations.
Monitors expenses and helps prepare the annual budget for the team.