Supervisor, Customer Service

033 Palmetto GBA; Columbia (SC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

Discount programs

Job summary

BlueCross BlueShield of South Carolina is seeking a Supervisor to lead a customer service team at our Columbia, SC location. The role entails coaching, mentoring, scheduling, and ensuring timely, accurate responses to calls, e-mails, and inquiries.

Qualifications include a Bachelor's degree and at least 1 year in claims, customer service, or call center environments; strong communication, decision-making, and data handling skills are essential.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of claims, customer service, and/or call center experience.

Responsibilities

• Recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing disciplinary issues.
• Support staff development, training, and career growth to maintain high morale and satisfaction.
• Ensure compliance with departmental or contract standards.
• Follow procedures to meet business and customer needs.
• Supervise and motivate staff for prompt, accurate responses to calls, e-mails, and inquiries.
• Monitor calls, service levels and workload.
• Track and analyze service complaints to develop training or solutions.
• Represent department on projects and process improvements.
• Provide assistance and training to other operational areas as needed.

Skills

Communication

Decision making

Confidentiality

Education

Bachelor's degree

Bachelor's degree—Business Administration/Healthcare or related

Tools

Microsoft Office

Job description

Summary

Supervises a team of employees responsible for customer service.

Location

This position is full time (40 hours/week) Monday-Friday and is located on-site at 17 Technology Circle, Columbia, SC 29229. The work hours for this role will be from 9am-5:30pm.

What You Will Do

• Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner.
• Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.
• Reviews departmental and/or contract standards to ensure compliance.
• Follows procedures to ensure business and customer needs are met systematically and correctly.
• Supervises and motivates staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries.
• Monitors calls, service and workload.
• Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.
• Represents department on projects and process improvements.
• Provides assistance and training to other operational areas of the company as needed.

To Qualify for This Position, You Will Need the Following

Required Education

Bachelor's degree.

Degree Equivalency

4 years claims, customer service and/or call center experience or a combination of education and job related work experience.

Required Experience

1 year-claims, customer service, and/or call center experience.

Required Software and tools

Microsoft Office.

Required Skills and Abilities

• Strong oral and written communication skills.
• Strong decision making, analytical, problem solving, and time management skills.
• Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have the Following

• Bachelor's degree-Business Administration, Healthcare or related field
• 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
• Ability to persuade, negotiate, or influence.
• Strong organizational skills.
• Strong spelling, punctuation, and grammar skills.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans
• dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.

Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.