Customer Service Manager - Health Insurance Leader

033 Palmetto GBA; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401(k) with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Manager to lead one or more customer service teams and oversee day-to-day operations, workload management, and service quality in a busy office environment.

You will manage staff, coach performance, and drive process improvements while ensuring compliance with company and government regulations. This role requires a Bachelor’s-equivalent qualification and health/customer service experience.

Qualifications

• Bachelor's degree equivalency: 4 years related work exp or 2 years with associate's degree.
• 2 years health-related or customer service experience; 1 year supervisory experience or 1 year of E4+ military
• Excellent communication, decision making, analytical and problem solving skills

Responsibilities

• Organizes and manages customer service staff for a line of business or department.
• Assigns work to team members.
• Guides staff on questions and problems encountered.
• Handles escalated or sensitive customer matters.
• Monitors performance to meet productivity, quality and timeliness standards.
• Ensures staff training on current guidelines.
• Conducts coaching for staff development.
• Leads team meetings and communications for consistency.
• Drives process improvements and regulatory compliance.
• Monitors expenses and participates in annual budgeting for the team.

Skills

Communication

Decision making

Analytical thinking

Problem solving

Interpersonal skills

Time management

Leadership

Customer service

Education

Bachelor's Degree Equivalency policy

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Manager to lead one or more customer service teams and oversee day-to-day operations, workload management, and service quality in a busy office environment.

You will manage staff, coach performance, and drive process improvements while ensuring compliance with company and government regulations. This role requires a Bachelor’s-equivalent qualification and health/customer service experience.