Customer Service Manager: Lead & Develop Banking Team

Bank Five Nine; Glendale (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank Five Nine in Glendale, WI seeks a Customer Service Manager to lead our team, coach staff, and ensure outstanding customer experiences while managing risk and compliance. You will develop employees, resolve issues, and uphold our brand standards.

Responsibilities include coaching, ensuring policy adherence, supervising retail banking activities, and fostering a positive, high-performance work environment. A strong focus on audit readiness and staff development is expected.

Qualifications

• High school diploma or GED required.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and Windows navigation.
• Bachelor's degree preferred.
• Coaching/training experience preferred.
• Experience supervising retail banking activities preferred.
• Audit/compliance expertise preferred.
• New accounts experience preferred.

Responsibilities

• Actively coaches staff and ensures learning transfer for development.
• Leads by example to create a positive environment.
• Resolves customer issues tactfully and explains Bank Five Nine policies.
• Delivers distinctive customer service.
• Resolves internal and external customer issues promptly and courteously.
• Ensures staff complies with standards and regulations.
• Resolves audit exceptions in a timely manner.

Skills

Coaching

Leadership

Customer service

Employee development

Education

High school diploma or GED

Bachelor's degree

Tools

Windows OS

Job description

Bank Five Nine in Glendale, WI seeks a Customer Service Manager to lead our team, coach staff, and ensure outstanding customer experiences while managing risk and compliance. You will develop employees, resolve issues, and uphold our brand standards.

Responsibilities include coaching, ensuring policy adherence, supervising retail banking activities, and fostering a positive, high-performance work environment. A strong focus on audit readiness and staff development is expected.