Banking Service Leader: Coach & Grow Your Team

Bank Five Nine (Community Bank); Glendale (WI); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Bank Five Nine (Community Bank) is seeking a Customer Service Manager to lead a team, coach staff, and deliver exceptional customer experiences while managing risk and supporting growth.

You will mentor direct reports, ensure policy adherence, and foster a high-performing, compliant work environment. This role emphasizes staff development, audit awareness, and strong customer service leadership.

Qualifications

• High school diploma or G.E.D. required.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and Windows navigation.

Responsabilités

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

Connaissances

Coaching

Training

Leadership

Audit/Compliance

New accounts

Retail banking

Windows navigation

Formation

High school diploma or G.E.D.

Bachelor's degree

Description du poste

Bank Five Nine (Community Bank) is seeking a Customer Service Manager to lead a team, coach staff, and deliver exceptional customer experiences while managing risk and supporting growth.

You will mentor direct reports, ensure policy adherence, and foster a high-performing, compliant work environment. This role emphasizes staff development, audit awareness, and strong customer service leadership.