Customer Service Manager

Bank Five Nine; Glendale (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank Five Nine in Glendale, WI seeks a Customer Service Manager to lead our team, coach staff, and ensure outstanding customer experiences while managing risk and compliance. You will develop employees, resolve issues, and uphold our brand standards.

Responsibilities include coaching, ensuring policy adherence, supervising retail banking activities, and fostering a positive, high-performance work environment. A strong focus on audit readiness and staff development is expected.

Qualifications

• High school diploma or GED required.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and Windows navigation.
• Bachelor's degree preferred.
• Coaching/training experience preferred.
• Experience supervising retail banking activities preferred.
• Audit/compliance expertise preferred.
• New accounts experience preferred.

Responsibilities

• Actively coaches staff and ensures learning transfer for development.
• Leads by example to create a positive environment.
• Resolves customer issues tactfully and explains Bank Five Nine policies.
• Delivers distinctive customer service.
• Resolves internal and external customer issues promptly and courteously.
• Ensures staff complies with standards and regulations.
• Resolves audit exceptions in a timely manner.

Skills

Coaching

Leadership

Customer service

Employee development

Education

High school diploma or GED

Bachelor's degree

Tools

Windows OS

Job description

Customer Service Manager

Glendale Branch Full Time Glendale, WI, US

Do you have apassion for developing employees and a sharp attention to detail? If you are acombination of those skills, we have an exciting Customer Service Manageropportunity you may want to consider.

As a CustomerService Manager, you're responsible for leading the team to ensure anexceptional customer and team member experience, manage risk, and supportgrowth. As a leader, you will coach, motivate and develop your team of directreports to achieve their full potential while complying with all policies andprocedures.

Essential Functions:

The CustomerService Manager responsibilities include:

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

The CustomerService Manager is a role model for our employees and customers andconsistently reflects the Bank Five Nine brand.

Must Haves:

• High school diploma or G.E.D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Why Bank Five Nine:

We’ve been inbusiness over 167 years, and we’re just getting started! Bank Five Nine is on amission to make lives better for the Wisconsin communities that we have beenhonored to serve since 1859! We’re excited to be named a Top Place to Work for17 years in a row and proud to be a place that people love to come to workevery day.

We are an EqualOpportunity Employer. We are committed to the full inclusion of allqualified individuals