Customer Service Manager

Bank Five Nine Inc.; Town of Hartland (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Bank Five Nine Inc. is seeking a Customer Service Manager in Wisconsin to lead a frontline team in delivering exceptional customer and employee experiences. You will coach, motivate and develop direct reports while ensuring compliance with bank policies and procedures.

In this role you will resolve customer issues, model outstanding service, and maintain risk controls. A strong background in retail banking and staff development is essential to succeed and grow with our team.

Qualifications

• High school diploma or GED required.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and ability to navigate in a Windows environment.
• Preferred: Bachelor's degree.
• Coaching/training and leadership experience in retail banking.
• Audit/compliance experience; New accounts experience.

Responsibilities

• Actively coaches staff and develops employees.
• Leads by example to create a positive environment.
• Resolves customer issues and explains Bank Five Nine policies.
• Ensures staff delivers distinctive customer service.
• Resolves audit exceptions in a timely manner and ensures compliance with standards and regulations.

Skills

Coaching/training

Leadership

Audit/compliance

New accounts experience

Customer service

Keyboarding

Education

High school diploma or GED

Bachelor's degree

Tools

Windows OS

Job description

Do you have a
passion for developing employees and a sharp attention to detail? If you are a
combination of those skills, we have an exciting Customer Service Manager
opportunity you may want to consider.

As a Customer
Service Manager, you're responsible for leading the team to ensure an
exceptional customer and team member experience, manage risk, and support
growth. As a leader, you will coach, motivate and develop your team of direct
reports to achieve their full potential while complying with all policies and
procedures.

Essential Functions

The Customer
Service Manager responsibilities include:

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

The Customer
Service Manager is a role model for our employees and customers and
consistently reflects the Bank Five Nine brand.

Must Haves

• High school diploma or G.E.D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Why Bank Five Nine

We've been in
business over 167 years, and we're just getting started! Bank Five Nine is on a
mission to make lives better for the Wisconsin communities that we have been
honored to serve since 1859! We're excited to be named a Top Place to Work for
17 years in a row and proud to be a place that people love to come to work
every day.

We are an Equal
Opportunity Employer. We are committed to the full inclusion of all
qualified individuals