Customer Service Manager: Lead & Elevate Banking Team

Bank Five Nine Inc.; Town of Hartland (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Bank Five Nine Inc. is seeking a Customer Service Manager in Wisconsin to lead a frontline team in delivering exceptional customer and employee experiences. You will coach, motivate and develop direct reports while ensuring compliance with bank policies and procedures.

In this role you will resolve customer issues, model outstanding service, and maintain risk controls. A strong background in retail banking and staff development is essential to succeed and grow with our team.

Qualifications

• High school diploma or GED required.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and ability to navigate in a Windows environment.
• Preferred: Bachelor's degree.
• Coaching/training and leadership experience in retail banking.
• Audit/compliance experience; New accounts experience.

Responsibilities

• Actively coaches staff and develops employees.
• Leads by example to create a positive environment.
• Resolves customer issues and explains Bank Five Nine policies.
• Ensures staff delivers distinctive customer service.
• Resolves audit exceptions in a timely manner and ensures compliance with standards and regulations.

Skills

Coaching/training

Leadership

Audit/compliance

New accounts experience

Customer service

Keyboarding

Education

High school diploma or GED

Bachelor's degree

Tools

Windows OS

Job description

Bank Five Nine Inc. is seeking a Customer Service Manager in Wisconsin to lead a frontline team in delivering exceptional customer and employee experiences. You will coach, motivate and develop direct reports while ensuring compliance with bank policies and procedures.

In this role you will resolve customer issues, model outstanding service, and maintain risk controls. A strong background in retail banking and staff development is essential to succeed and grow with our team.