Customer Service Manager

Bank Five Nine (Community Bank); Town of Hartland (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank Five Nine is seeking a Customer Service Manager to lead a team in delivering exceptional customer and staff experiences in a retail banking setting.

You will coach, motivate and develop direct reports while ensuring adherence to policies, procedures and regulatory standards. The role emphasizes risk management, process improvements, and creating a positive, engaging workplace culture.

Qualifications

• Must have a high school diploma or GED.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and the ability to navigate in a Windows environment.

Responsibilities

• Actively coaches staff to ensure learning transfer and employee development.
• Leads by example to create a positive environment.
• Resolve customer issues tactfully and explain Bank Five Nine policies.
• Ensure staff delivers distinctive customer service.
• Resolve internal and external customer issues promptly and courteously.
• Ensure staff compliance with standards and regulations.
• Resolve audit exceptions in a timely manner as needed.

Skills

Staff coaching

Customer service focus

Leadership

Education

High school diploma

Bachelor's degree (preferred)

Tools

Windows environment

Job description

Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.

Essential Functions:

The Customer Service Manager responsibilities include:

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteous.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.

Must Haves:

• High school diploma or G.E.D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Why Bank Five Nine:

We've been in business over 167 years, and we're just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We're excited to be named a Top Place to Work for 17 years in a row and proud to be a place that people love to come to work every day.

We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals