Customer Service Manager: Lead & Develop a High-Impact Team

Bank Five Nine (Community Bank); Town of Hartland (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank Five Nine is seeking a Customer Service Manager to lead a team in delivering exceptional customer and staff experiences in a retail banking setting.

You will coach, motivate and develop direct reports while ensuring adherence to policies, procedures and regulatory standards. The role emphasizes risk management, process improvements, and creating a positive, engaging workplace culture.

Qualifications

• Must have a high school diploma or GED.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and the ability to navigate in a Windows environment.

Responsibilities

• Actively coaches staff to ensure learning transfer and employee development.
• Leads by example to create a positive environment.
• Resolve customer issues tactfully and explain Bank Five Nine policies.
• Ensure staff delivers distinctive customer service.
• Resolve internal and external customer issues promptly and courteously.
• Ensure staff compliance with standards and regulations.
• Resolve audit exceptions in a timely manner as needed.

Skills

Staff coaching

Customer service focus

Leadership

Education

High school diploma

Bachelor's degree (preferred)

Tools

Windows environment

Job description

Bank Five Nine is seeking a Customer Service Manager to lead a team in delivering exceptional customer and staff experiences in a retail banking setting.

You will coach, motivate and develop direct reports while ensuring adherence to policies, procedures and regulatory standards. The role emphasizes risk management, process improvements, and creating a positive, engaging workplace culture.