Bank Service Manager - Lead Team & Customer Growth

First Citizens; Beach (ND); On-site; USD 60,000 - 85,000; Full time

Job summary

First Citizens Bank is seeking a Service Manager to lead branch operations and oversee a team of sales and service professionals. You will drive exceptional customer experiences, develop staff, and identify lending opportunities through partnerships with banking specialists.

The role emphasizes operational excellence, adherence to policies, and proactive community engagement to grow deposits and relationships.

Qualifications

• Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Financial services, sales or bank operations.
• Proven leadership and people-management experience.
• Strong communication and customer service orientation.

Responsibilities

• Team Management - oversee performance and personnel functions to deliver results and value for customers and the bank.
• Sales - drive individual/team financial, production and relationship results and generate opportunities for lending referrals.
• Service Standards - foster partnerships, uncover opportunities, and address customer needs with proactive service.
• Operations and Administration - comply with regulations and policies to manage risks and ensure operational efficiency.

Skills

Leadership

Communication

Sales leadership

Branch operations

Coaching

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Service Manager to lead branch operations and oversee a team of sales and service professionals. You will drive exceptional customer experiences, develop staff, and identify lending opportunities through partnerships with banking specialists.

The role emphasizes operational excellence, adherence to policies, and proactive community engagement to grow deposits and relationships.