Customer Service Manager — Lead CX & Operations

aa224; Rock Hill (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Day 1 Benefits: medical, dental, and V

401(k) after 90 days

Pet insurance

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Manager in Rock Hill, SC to lead the Customer Service and Data Processing teams, overseeing orders, shipping, and invoicing while ensuring top-notch customer support. The role emphasizes collaboration with Supply Chain and Distribution Center teams to optimize satisfaction and performance.

The ideal candidate will have supervisory experience in foodservice distribution, strong knowledge of related disciplines, and proficiency in AS/400 and Microsoft Office.

Qualifications

• Progressively responsible foodservice distribution supervisory experience.
• Solid knowledge of purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience preferred.
• Proficient with Microsoft Office programs (Excel, Outlook, Word).
• This role requires reading/writing English at a level to perform tasks safely.

Responsibilities

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position may include special projects at the supervisor’s discretion.

Skills

Leadership

Customer service

Team coordination

Problem solving

Tools

AS/400

Microsoft Office

Job description

McLane is seeking a Customer Service Manager in Rock Hill, SC to lead the Customer Service and Data Processing teams, overseeing orders, shipping, and invoicing while ensuring top-notch customer support. The role emphasizes collaboration with Supply Chain and Distribution Center teams to optimize satisfaction and performance.

The ideal candidate will have supervisory experience in foodservice distribution, strong knowledge of related disciplines, and proficiency in AS/400 and Microsoft Office.