Customer Service Manager: Lead Customer Experience & Team

McLane Company, Inc; Rock Hill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits (Day 1)

Paid time off from day one

401(k) Profit Sharing

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Manager to lead the Customer Service and Data Processing teams, oversee order processing, and ensure accurate shipping and invoicing.

You will work to resolve customer questions, manage promotions, coordinate with Supply Chain Services and Distribution Center departments, and support a safe, efficient operation.

We value teamwork, organization, problem-solving, and attention to detail, with day-one benefits and opportunities for growth.

Qualifications

• Progressively responsible foodservice distribution experience with supervisory responsibilities.
• Solid knowledge of purchasing, customer service, accounting, warehousing, and transportation in foodservice.
• AS/400 experience preferred.
• Competent with Microsoft Office programs (Excel, Outlook, Word).
• Ability to read, write, and understand English at a level sufficient for safe and effective work.

Responsibilities

• Supervise and lead the Customer Service and Data Processing departments, processing orders and invoicing.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and inquiries.
• Execute customer promotions and monitor inventory before, during, and after promotions.
• Work with Supply Chain Services and Distribution Center departments to ensure customer satisfaction.
• Special projects may be assigned at the supervisor's discretion.

Skills

Customer service

Leadership

Problem solving

Attention to detail

Teamwork

Tools

AS/400

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Manager to lead the Customer Service and Data Processing teams, oversee order processing, and ensure accurate shipping and invoicing.

You will work to resolve customer questions, manage promotions, coordinate with Supply Chain Services and Distribution Center departments, and support a safe, efficient operation.

We value teamwork, organization, problem-solving, and attention to detail, with day-one benefits and opportunities for growth.