Customer Service Manager

aa224; Rock Hill (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Day 1 Benefits: medical, dental, and V

401(k) after 90 days

Pet insurance

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Manager in Rock Hill, SC to lead the Customer Service and Data Processing teams, overseeing orders, shipping, and invoicing while ensuring top-notch customer support. The role emphasizes collaboration with Supply Chain and Distribution Center teams to optimize satisfaction and performance.

The ideal candidate will have supervisory experience in foodservice distribution, strong knowledge of related disciplines, and proficiency in AS/400 and Microsoft Office.

Qualifications

• Progressively responsible foodservice distribution supervisory experience.
• Solid knowledge of purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience preferred.
• Proficient with Microsoft Office programs (Excel, Outlook, Word).
• This role requires reading/writing English at a level to perform tasks safely.

Responsibilities

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position may include special projects at the supervisor’s discretion.

Skills

Leadership

Customer service

Team coordination

Problem solving

Tools

AS/400

Microsoft Office

Job description

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

The Customer Service Manager builds positive, interactive relationships with McLane’s customers from the restaurant level to the corporate home office.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Customer Service Manager:

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and any other customer inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position has additional responsibilities. Special projects may be assigned at the position supervisor’s discretion.

Qualifications you’ll bring as a Customer Service Manager:

• Have previous work experience in a progressively responsible foodservice distribution position with some supervisory/management responsibilities.
• Have a solid working knowledge of principal foodservice disciplines, including purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience is preferred.
• Be competent with Microsoft Office programs (Excel, Outlook, Word).
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/