Customer Service Supervisor: Lead, Train & Elevate Support

McLane Company, Inc.; Orlando (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Day 1 benefits including insurance

401(k) profit sharing

Paid time off from day one

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Supervisor to lead the Customer Service Representatives across the Regional Center. You will hire, train, and evaluate staff, ensuring quality service and timely distribution handling.

You will coordinate activities across ship points, assist with escalated calls, and partner with IT/other departments to keep operations efficient. This role requires a flexible schedule and strong leadership in a fast-paced environment.

Qualifications

• Bachelor’s degree (preferred).
• 3 years of customer service experience.
• Flexible schedule.
• Proficient in MS Office Suite (Excel, Word, etc.).
• Strong leadership skills.
• Excellent organizational and troubleshooting abilities.
• Knowledge of products and promotions.
• Ability to assist CSRs and customers with questions and escalated calls.
• Experience in conflict resolution.
• Ability to cover staffing gaps for shift extensions, lunch periods, and occasional weekends.
• Able to work in a diverse, fast-paced environment.
• Proficient reading/writing English for job tasks.

Responsibilities

• Supervise Customer Service Representatives by hiring, scheduling and training staff.
• Monitor quality assurance and conduct evaluations with corrective actions.
• Coordinate customer service activities for multiple ship points.
• Oversee maintenance tasks and service records.
• Ensure on-time performance of distributions including promotions.
• Train customers on business applications to maximize value.
• Communicate with internal and external teams; manage store openings and schedule changes.
• Escalate complex calls and coach CSRs.

Skills

Customer service experience

Leadership

Organizational skills

Troubleshooting

English proficiency

MS Office Suite

Education

Bachelor’s degree (preferred)

Tools

MS Office

Job description

McLane Company, Inc. is seeking a Customer Service Supervisor to lead the Customer Service Representatives across the Regional Center. You will hire, train, and evaluate staff, ensuring quality service and timely distribution handling.

You will coordinate activities across ship points, assist with escalated calls, and partner with IT/other departments to keep operations efficient. This role requires a flexible schedule and strong leadership in a fast-paced environment.