Customer Service Manager – Growth, Efficiency & Leadership

McLane; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA/HSA

Company-paid life insurance

Paid time off from day one

401(k) Profit Sharing after 90 days

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Manager to lead and optimize customer relations and service strategies. You will develop and enforce policies to improve credit processing, data accuracy, and promotions coordination while guiding a team of CSRs and specialists.

You will ensure timely, accurate service delivery and build strong relationships with stores and franchisees, focusing on cost-efficient operations in a fast-paced environment.

Qualifications

• 3+ years experience in customer-facing roles.
• Experience in conflict resolution.
• Able to work in a diverse, fast-paced environment.
• Proficient in MS Office (Word, Excel).
• Experience in a management role.
• 2 years of experience; degree desirable.
• Presentation skills.

Responsibilities

• Ensure credits are processed timely, correctly, and properly coded from inventory perspective.
• Maintain up-to-date customer contact information and files.
• Coordinate promotions for all chains and communicate key dates to staff and franchisees.
• Oversee redelivery with transportation to ensure timely, cost-efficient deliveries.
• Manage add-ons, will-call, and product allocations to optimize cost and customer experience.
• Coordinate recall procedures for all chains.
• Inform stores of changes to delivery times and conduct customer visits.
• Lead a team of 4–6 CSRs and 1 Customer Service Specialist (Exempt).

Skills

Listening skills

MS Office

Organizational skills

Troubleshooting

Management experience

Customer experience 3+ yrs

Conflict resolution

Diversity/adaptable

Degree desirable

Presentation skills

Education

Degree desirable

Tools

MS Office Suite

Job description

McLane is seeking a Customer Service Manager to lead and optimize customer relations and service strategies. You will develop and enforce policies to improve credit processing, data accuracy, and promotions coordination while guiding a team of CSRs and specialists.

You will ensure timely, accurate service delivery and build strong relationships with stores and franchisees, focusing on cost-efficient operations in a fast-paced environment.