Customer Service Manager

McLane Company, Inc; Rock Hill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits (Day 1)

Paid time off from day one

401(k) Profit Sharing

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Manager to lead the Customer Service and Data Processing teams, oversee order processing, and ensure accurate shipping and invoicing.

You will work to resolve customer questions, manage promotions, coordinate with Supply Chain Services and Distribution Center departments, and support a safe, efficient operation.

We value teamwork, organization, problem-solving, and attention to detail, with day-one benefits and opportunities for growth.

Qualifications

• Progressively responsible foodservice distribution experience with supervisory responsibilities.
• Solid knowledge of purchasing, customer service, accounting, warehousing, and transportation in foodservice.
• AS/400 experience preferred.
• Competent with Microsoft Office programs (Excel, Outlook, Word).
• Ability to read, write, and understand English at a level sufficient for safe and effective work.

Responsibilities

• Supervise and lead the Customer Service and Data Processing departments, processing orders and invoicing.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and inquiries.
• Execute customer promotions and monitor inventory before, during, and after promotions.
• Work with Supply Chain Services and Distribution Center departments to ensure customer satisfaction.
• Special projects may be assigned at the supervisor's discretion.

Skills

Customer service

Leadership

Problem solving

Attention to detail

Teamwork

Tools

AS/400

Microsoft Office

Job description

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

The Customer Service Manager builds positive, interactive relationships with McLane's customers from the restaurant level to the corporate home office.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Customer Service Manager:

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and any other customer inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position has additional responsibilities. Special projects may be assigned at the position supervisor's discretion.

Qualifications you'll bring as a Customer Service Manager:

• Have previous work experience in a progressively responsible foodservice distribution position with some supervisory/management responsibilities.
• Have a solid working knowledge of principal foodservice disciplines, including purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience is preferred.
• Be competent with Microsoft Office programs (Excel, Outlook, Word).
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location: United States-South Carolina-Rock Hill

Work Locations: DC Rock Hill

3623 Lazy Hawk Road

Rock Hill

29730

Business Unit: FS165 Rock Hill

Job: Customer Service

Schedule: Full-time

Shift: 1st - Day

Employee Status: Regular