Customer Service Manager — Lead, Collaborate & Improve

McLane Company, Inc; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day 1 benefits: medical, dental, and視n

401(k) after 90 days

Additional benefits: pet insurance, p/

Job summary

McLane Company, Inc is seeking a Customer Service Manager in Memphis, TN to lead a team and oversee critical service operations. You will drive efficiency in credits, contact records, promotions, redelivery, add-ons, and recall processes while maintaining high customer satisfaction.

Ideal candidates bring 3+ years of customer-facing management experience, strong communication and problem-solving skills, and proficiency with MS Office.

Qualifications

• Have good listening, verbal and writing skills.
• Be proficient in MS Office Suite (Word, Excel, etc.).
• Have great organizational and troubleshooting skills.
• Have a proven history working in a management role.
• Have 3+ years experience working with customers at all level.
• Have experience in conflict resolution.
• Be able to work in diverse, fast paced environment.
• Have 2 years experience. A degree is desirable.
• Have presentation skills.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Responsibilities

• Ensure that credits are processed in a timely manner (97% lag), and correctly coded from an inventory perspective.
• Maintain and update customer contact information and files.
• Coordinate promotions for all chains and inform internal staff and franchisees about key dates.
• Oversee redelivery process with transportation for cost-efficient timely deliveries.
• Manage add-on and will-call processes to support delivery.
• Coordinate product allocations in a cost-efficient, customer-friendly manner.
• Coordinate recall procedures for all chains.
• Inform stores about changes to delivery times.
• Conduct customer visits.
• Supervise 4-6 CSRs and 1 Customer Service Specialist (Exempt).

Skills

Active listening

MS Office

Organizational skills

Management experience

Customer service experience

Conflict resolution

Adaptability in a fast-paced env

Presentation skills

English proficiency

Education

Bachelor's degree desirable

Job description

McLane Company, Inc is seeking a Customer Service Manager in Memphis, TN to lead a team and oversee critical service operations. You will drive efficiency in credits, contact records, promotions, redelivery, add-ons, and recall processes while maintaining high customer satisfaction.

Ideal candidates bring 3+ years of customer-facing management experience, strong communication and problem-solving skills, and proficiency with MS Office.