Customer Service Manager: Lead a Thriving Call Center Team

Aiello Home Services; Windsor Locks (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k

PAID TRAINING

Job summary

Aiello Home Services, based in Connecticut, is seeking a dynamic leader for the Customer Service team. The role focuses on guiding reps to handle calls effectively and meet ambitious call and sales targets while maintaining a high standard of customer satisfaction.

The ideal candidate will coach, script, and train staff to convert calls into booked appointments, monitor performance, and drive targeted growth in a fast-paced environment.

Qualifications

• Experience leading a customer service team.
• Strong coaching and communication skills.
• Proven ability to motivate a team to meet goals.

Responsibilities

• Guide a dynamic team of Customer Service Reps to excel at fielding calls and reaching call and sales targets.
• Coach and empower the team to turn calls into booked service appointments.
• Craft and polish engaging call scripts to increase bookings.
• Become an expert in the market to connect with customers effectively.
• Monitor staff performance and advise on improving sales.
• Build a cost-effective coaching platform with measurable results.
• Help employees see their impact on company success.
• Ensure readiness during busy periods.

Tools

Microsoft Office

Job description

Aiello Home Services, based in Connecticut, is seeking a dynamic leader for the Customer Service team. The role focuses on guiding reps to handle calls effectively and meet ambitious call and sales targets while maintaining a high standard of customer satisfaction.

The ideal candidate will coach, script, and train staff to convert calls into booked appointments, monitor performance, and drive targeted growth in a fast-paced environment.