Customer Service Representative

Aiello Home Services Inc; Windsor (CT); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Generous paid time off

401(k) plan

Paid training

Job summary

A leading service provider in Windsor Locks, CT, is seeking a customer service professional to convert inbound calls into booked appointments. You will be responsible for handling 40-80 daily phone calls, managing customer follow-ups, and promoting service plans. The ideal candidate possesses strong multitasking skills, communicates effectively, and is proficient in Microsoft Office. The role offers starting pay of $18 per hour, along with comprehensive medical benefits and generous paid time off.

Qualifications

• Ability to type 50+ words per minute.
• Experience in fielding inbound phone calls (40-80 daily).
• Skills in handling customer follow-ups and outbound calls.

Responsibilities

• Field inbound phone calls to convert them into bookings.
• Handle customer follow-ups and promote maintenance plans.
• Provide scheduling and administrative support.

Skills

Strong multitasking skills

Exceptional phone communication

Proficiency in Microsoft Office

Job description

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.

What You’ll Do

• Field inbound phone calls (40-80 daily)
• Handle customer follow-ups and outbound calls to fill scheduling gaps
• Promote maintenance plans and high-efficiency products
• Provide excellent customer service in a fast-paced environment

What You Bring

• Strong multitasking skills and ability to type 50+ words per minute
• Exceptional phone communication and teamwork skills
• Proficiency in Microsoft Office and ability to navigate multiple systems

Why Join Aiello

• Competitive pay: starting at $18 per hour + bonus opportunities
• Medical, dental, and vision insurance (77% covered by Aiello)
• Generous paid time off and 401(k) plan
• Paid training and career growth opportunities

Location

Windsor Locks, CT – Onsite

Apply today and join a team that values your skills and career growth!

Aiello Home Services is an Equal Opportunity Employer. AA/EOE.