Call Center Leader: Elevate Service & Revenue

Mass Markets; Garden City Beach (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Comprehensive benefits

Paid training

Fun work environment

Job summary

Mass Markets is seeking a dynamic Call Center Customer Service Manager to lead a team and drive performance in our customer service operations. This full-time, on-site position will engage an energetic leader with a proven background in call center management, responsible for improving service quality and team development. We offer competitive compensation and comprehensive benefits, fostering a culture of excellence and growth in a vibrant work environment. Apply today to become a vital part of our dedicated team!

Qualifications

• Strong data entry and computer skills.
• Fluent in English (spoken and written).
• Excellent organizational, written, and verbal communication skills.
• Typing speed of 20+ WPM.
• Reliable attendance and punctuality.

Responsibilities

• Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams.
• Monitor and improve call center metrics, productivity, and service quality.
• Develop strategies to enhance customer satisfaction.

Skills

Data entry

Conflict resolution

Problem-solving

Negotiation

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass Markets is seeking a dynamic Call Center Customer Service Manager to lead a team and drive performance in our customer service operations. This full-time, on-site position will engage an energetic leader with a proven background in call center management, responsible for improving service quality and team development. We offer competitive compensation and comprehensive benefits, fostering a culture of excellence and growth in a vibrant work environment. Apply today to become a vital part of our dedicated team!