Customer Service Manager: Lead a High-Impact Call Team

Aiello Home Services Inc; Windsor (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k

Paid Training

Competitive Pay

Job summary

Aiello Home Services Inc is seeking a dynamic leader to guide a growing team of Customer Service Representatives in Connecticut. You will drive calls into booked service appointments, coach staff, and craft scripts to boost sales while keeping customer satisfaction at the forefront.

Lead with integrity and a results-oriented mindset in a fast-paced environment. Competitive pay and comprehensive benefits accompany this management role.

Qualifications

• Proven ability to lead and motivate a customer service team.
• Excellent coaching and performance management skills.
• Strong focus on customer satisfaction and service quality.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Ability to create effective call scripts and coaching materials.

Responsibilities

• Guide a dynamic team of Customer Service Reps to meet call and sales targets.
• Coach and empower the team to turn calls into booked service appointments.
• Develop and refine engaging scripts to increase bookings.
• Understand customer needs and market dynamics to connect effectively.
• Monitor performance, review calls, and provide actionable feedback.
• Build a cost-effective coaching platform with measurable results.
• Highlight the impact of the team on company success.

Skills

Team leadership

Coaching

Customer service focus

MS Office

Tools

Microsoft Office

Job description

Aiello Home Services Inc is seeking a dynamic leader to guide a growing team of Customer Service Representatives in Connecticut. You will drive calls into booked service appointments, coach staff, and craft scripts to boost sales while keeping customer satisfaction at the forefront.

Lead with integrity and a results-oriented mindset in a fast-paced environment. Competitive pay and comprehensive benefits accompany this management role.