Operations Team Leader: Elevate Customer Service Excellence

Answering Service Care; Trenton (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Training

PTO (Start earning on day one)

401k

Employee Assistance Program (Free 4)

Job summary

Answering Service Care in New Jersey is seeking an Operations Team Leader to guide our call center team, uphold service standards, and drive performance. You’ll lead by example, handle sensitive information with care, and partner with HR to support onboarding and staffing.

You’ll supervise agents, resolve issues, monitor quality, generate reports, and contribute to a culture of professionalism, adaptability, and client-focused excellence across diverse industries.

Qualifications

• Empathy and listening to customers and teammates.
• Positive, energetic communication with colleagues.
• Proactive, solutions-oriented approach to challenges.
• Strong accuracy and organization in all tasks.

Responsibilities

• Oversee and support agents on the floor to meet quality standards.
• Provide guidance to handle challenges, errors, and complaints during interactions.
• Assist HR with walk-in applicants and onboarding processes as needed.
• Monitor agent performance and provide constructive feedback to improve quality.
• Prepare and manage performance reports using database tools and word-processing software.

Skills

Empathy

Engagement

Problem-Solving

Attention to Detail

Dependability

Accountability

Self-Motivation

Team Player

Confidence & Creativity

Job description

Answering Service Care in New Jersey is seeking an Operations Team Leader to guide our call center team, uphold service standards, and drive performance. You’ll lead by example, handle sensitive information with care, and partner with HR to support onboarding and staffing.

You’ll supervise agents, resolve issues, monitor quality, generate reports, and contribute to a culture of professionalism, adaptability, and client-focused excellence across diverse industries.