Call Center Growth Leader — Drive Revenue & CX

S-and-J-Plumbing; Arlington Heights (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with 5% match

Weekly pay

Paid training

Career growth opportunities

Direct access to leadership

Job summary

At S&J Plumbing in Arlington Heights, IL, we seek a Call Center Sales Manager to lead a high-performance team focused on conversion, customer experience, and growth. You’ll coach CSRs, optimize dispatch, and manage AI-driven interactions to earn trust and bookings.

The role emphasizes leadership, coaching, and data-driven decision making with opportunities to grow into senior leadership. Competitive pay and comprehensive benefits are included.

Qualifications

• Past leadership of call center teams with sales responsibilities.
• Proven ability to coach, develop, and motivate high-performing teams.
• Strong understanding of sales processes, conversion, and customer experience management.
• Experience using CRM, analytics, and dispatch tools to drive performance.

Responsibilities

• Lead customer service, dispatch, and AI-powered communication to convert calls into booked appointments.
• Coach CSRs on consultative selling and relationship-building to grow revenue.
• Develop and monitor KPIs, scorecards, and performance dashboards.
• Institute training programs and a measurable coaching platform.
• Oversee after-hours operations and ensure service levels meet targets.

Skills

Leadership

Call Center Mgmt

Sales Coaching

CRM Analytics

AI Tools

Team Development

KPI Tracking

Tools

CRM Software

Dispatch Software

Job description

At S&J Plumbing in Arlington Heights, IL, we seek a Call Center Sales Manager to lead a high-performance team focused on conversion, customer experience, and growth. You’ll coach CSRs, optimize dispatch, and manage AI-driven interactions to earn trust and bookings.

The role emphasizes leadership, coaching, and data-driven decision making with opportunities to grow into senior leadership. Competitive pay and comprehensive benefits are included.