Customer Service Manager

Aiello Home Services Inc; Windsor (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k

Paid Training

Competitive Pay

Job summary

Aiello Home Services Inc is seeking a dynamic leader to guide a growing team of Customer Service Representatives in Connecticut. You will drive calls into booked service appointments, coach staff, and craft scripts to boost sales while keeping customer satisfaction at the forefront.

Lead with integrity and a results-oriented mindset in a fast-paced environment. Competitive pay and comprehensive benefits accompany this management role.

Qualifications

• Proven ability to lead and motivate a customer service team.
• Excellent coaching and performance management skills.
• Strong focus on customer satisfaction and service quality.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Ability to create effective call scripts and coaching materials.

Responsibilities

• Guide a dynamic team of Customer Service Reps to meet call and sales targets.
• Coach and empower the team to turn calls into booked service appointments.
• Develop and refine engaging scripts to increase bookings.
• Understand customer needs and market dynamics to connect effectively.
• Monitor performance, review calls, and provide actionable feedback.
• Build a cost-effective coaching platform with measurable results.
• Highlight the impact of the team on company success.

Skills

Team leadership

Coaching

Customer service focus

MS Office

Tools

Microsoft Office

Job description

Who We Are

Our growth never stops because we bring together top talent, and our customers notice the difference. With deep roots in Connecticut, our trucks and ads are a familiar sight. But what truly sets us apart is the experience of being on this team. If you’re searching for a rewarding career, your journey starts here.

• Competitive Pay -$60,000-$75,000
• Medical/Dental/Vision Insurance - We cover 78% of your cost!
• 401k
• PAID TRAINING

Core Values

At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding stars, and our team shines bright.

The Big Task

Guide a dynamic team of Customer Service Reps, helping them excel at fielding calls and reaching ambitious call and sales targets.

• Coach and empower your team to turn every call into a booked service appointment.
• Craft and polish engaging call scripts that inspire more customers to book appointments.
• Become an expert in the market, truly understand what customers need, and discover the most effective ways to connect with them.
• Monitor staff performance, review recorded calls, and advise them on how to increase sales.
• Build a coaching platform that is both cost-effective and delivers measurable results.
• Help employees see the real difference they make in our company's success.
• Make sure our team is always ready to meet business needs and handle busy periods with ease.

Desired Skills and Experience

• Inspire personal and professional growth in team members.
• Bring a passion for delivering customer satisfaction that goes above and beyond.
• Motivate your team to reach and exceed every business goal.
• Thrive in a fast-paced, goal-driven environment as a detail-oriented multitasker who communicates with confidence and clarity.
• Be proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Aiello Home Services is an Equal Opportunity Employer. AA/EOE.