Customer Service Manager

NorthPoint Search Group; Cumming (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily CS operations and drive excellence in service delivery. You will coordinate admin tasks and logistics while partnering with internal teams to ensure accuracy and timeliness.

The role requires strong leadership, communication, and problem-solving skills, with a focus on continuous improvement and customer satisfaction in a manufacturing context.

Qualifications

• Requires Bachelor’s degree in Business, Marketing or related field.
• High School Diploma required; advanced certifications a plus.
• 3+ years of customer service leadership experience; manufacturing industry preferred.

Responsibilities

• Oversees daily customer service operations.
• Provides administrative and logistical support.
• Partners with internal teams to deliver accurate, timely service.
• Directly supervises a team of Customer Service Representatives.

Skills

Leadership

Customer relationships

Communication

Problem solving

Multitasking

Attention to detail

Collaboration

AI adaptability

People management

Operational management

Education

Bachelor’s degree in Business/Marketing/related field

High School Diploma

Customer service management certifications

Tools

ERP

CRM

Microsoft Office Suite

Job description

The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations, provides administrative and logistical support, and partners with internal teams to deliver accurate, timely, and professional service that strengthens customer satisfaction and loyalty.

Education & Experience:

• High School Diploma required; Bachelor’s degree in Business, Marketing, or a related field preferred.
• Relevant certifications in customer service management is a plus.
• 3+ years of customer service leadership experience; at least 2 years in the manufacturing industry preferred.
• Proven success managing customer relationships in a fast-paced, high-volume environment.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities under tight deadlines.
• Proficient in Microsoft Office Suite, ERP, and CRM/order management systems.
• Demonstrated ability to motivate and develop high-performing teams.
• Customer-focused mindset with strong collaboration skills across departments.
• This position directly supervises a team of Customer Service Representatives.
• A demonstrated continuous-improvement mindset
• Openness to AI, automation, and new ways of working
• Ability to be both a people leader and a hands-on operational manager

Base salary plus Benefits.