Customer Service Manager: Lead High-Impact Teams

Chewy; Richardson (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

A prominent pet e-commerce company in Richardson, TX is seeking a Manager, Customer Service I. The role focuses on leading and developing customer service teams to enhance efficiency and customer satisfaction. Candidates should have 2-5 years of contact center management experience and strong leadership skills. Key responsibilities include coaching staff, collaborating with peers, and using data to drive performance improvements. This is a managerial position demanding excellent communication and adaptability.

Qualifications

• 2-5 years of multi-channel contact center management experience.
• Strong leadership track record in high-volume teams.
• Proficient in MS Office suite, especially Excel.

Responsibilities

• Develop, lead and coach floor leadership.
• Establish collaborations with peer managers.
• Use data to identify areas of opportunity.
• Collaborate to establish SOPs for processes.
• Ensure regular performance reviews and feedback.

Skills

Multi-channel contact center management experience

Leadership skills

Coaching skills

MS Office proficiency

Outstanding communication skills

Education

BS/BA degree or equivalent experience

Tools

MS Excel

Job description

A prominent pet e-commerce company in Richardson, TX is seeking a Manager, Customer Service I. The role focuses on leading and developing customer service teams to enhance efficiency and customer satisfaction. Candidates should have 2-5 years of contact center management experience and strong leadership skills. Key responsibilities include coaching staff, collaborating with peers, and using data to drive performance improvements. This is a managerial position demanding excellent communication and adaptability.