Customer Service Manager — Lead & Grow Team (Flexible)

Talentify; Independence (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Health insurance

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Philip Snodgrass Agency is seeking a Customer Service Manager to lead the customer service team, ensure excellent experiences, and coordinate with agency staff to anticipate community needs. The role emphasizes attention to detail, empathy, and a proactive approach to resolving inquiries and improving service delivery.

The position offers potential for internal growth and advancement for driven, sales-minded candidates within a supportive agency environment.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Management

Leadership

Communication

Problem solving

Job description

Philip Snodgrass Agency is seeking a Customer Service Manager to lead the customer service team, ensure excellent experiences, and coordinate with agency staff to anticipate community needs. The role emphasizes attention to detail, empathy, and a proactive approach to resolving inquiries and improving service delivery.

The position offers potential for internal growth and advancement for driven, sales-minded candidates within a supportive agency environment.