Customer Service Supervisor

Coastal Elite Pro; Town of Bristol (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Coastal Elite Pro is seeking a Customer Service Team Lead to supervise a customer service team within our dedicated Support department. You will coach team members to deliver exceptional support and drive service excellence across the unit.

You will monitor key performance metrics, ensure timely and accurate resolution of inquiries, and collaborate with cross-functional teams to improve processes and promote a culture of continuous improvement in distribution and logistics-related service needs.

Qualifications

• Proven leadership or team management experience in customer service.
• Strong communication, coaching, and problem-solving skills.
• Ability to use performance metrics to drive improvements.
• Detail-oriented with a focus on accuracy and customer satisfaction.
• Comfort collaborating across departments to streamline processes.

Responsibilities

• Lead, coach, and develop customer service team members to deliver exceptional support.
• Monitor customer service performance metrics and ensure timely, accurate resolution of inquiries.
• Oversee day-to-day service operations across distribution and logistics-related customer needs.
• Collaborate with cross-functional teams to identify opportunities and improve processes.
• Support a results-driven, service-focused culture and promote operational efficiency.
• Contribute to continuous improvement through feedback, training, and performance guidance.

Skills

Leadership / Team Management

Communication

Problem-solving

Data-driven decision making

Cross-functional collaboration

Job description

Customer Service Team Lead to supervise a customer service team within Customer Service & Support.

Key Responsibilities

• Lead, coach, and develop customer service team members to deliver exceptional support.
• Monitor customer service performance metrics and ensure timely, accurate resolution of inquiries.
• Oversee day-to-day service operations across distribution and logistics-related customer needs.
• Collaborate with cross-functional teams to identify opportunities and improve processes.
• Support a results-driven, service-focused culture and promote operational efficiency.
• Contribute to continuous improvement through feedback, training, and performance guidance.

Qualifications & Skills

• Proven leadership or team management experience in customer service.
• Strong communication, coaching, and problem-solving skills.
• Ability to use performance metrics to drive improvements.
• Detail-oriented with a focus on accuracy and customer satisfaction.
• Comfort collaborating across departments to streamline processes.