Customer Service Manager

Blue Cross Blue Shiel; Columbia (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans

401k plan

Life Insurance

Paid Time Off

On-site cafeteria & gym

Education assistance

Service recognition

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Manager to lead one or more customer service teams and oversee day-to-day operations. You will supervise staff, assign workloads, and address escalated issues in a fast-paced, office-based environment in Columbia, SC.

This role emphasizes performance monitoring, coaching, and training to ensure high-quality service, regulatory compliance, and efficient processes. Overtime may be required to meet departmental needs.

Qualifications

• Bachelor's degree; 4 years related experience or an Associate's degree with 2 years related experience.

Responsibilities

• Organizes and manages customer service staff and/or teams for a line of business or department.
• Assigns work to associates within the team.
• Assists staff by providing guidance and assistance with questions and problems encountered.
• Handles escalated or sensitive customer matters.
• Monitors performance to ensure productivity, quality, and timeliness standards are met.
• Monitors and analyzes reports, processes, and resources to improve efficiency.
• Ensures training for all associates to follow current guidelines; conducts coaching sessions.
• Leads team meetings and communications for consistency.
• Encourages process improvements and ensures compliance with regulations.
• Monitors expenses and assists in budgeting for the team.

Skills

Communication

Decision making

Analytical skills

Problem solving

Interpersonal skills

Time management

Leadership

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

SummaryWe are currently hiring for a Customer Service Manager to join BlueCross BlueShield of South Carolina. You will be accountable for managing one or more teams responsible for customer service. Manages the day-to-day operations and workload issues for staff.Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.DescriptionLocation : GPCLogistics:This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work between the hours of 8:00am to 6:00pm. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 17 Technology Circle, Columbia, SC 20203Sponsorship: This position is not eligible for sponsorship now or in the future.What You'll Do:Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.Monitors expenses and prepares annual budget for team.To Qualify for This Position, You'll Need:Required Education: Bachelor'sDegree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)Required Experience: 2 years of health related or customer service work experience. 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.Required Skills and Abilities: Excellent communication, decision making, analytical, and problem solving skills. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation.Required Software and Tools: Microsoft Office.Our Comprehensive Benefits Package Includes the Following:We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.Subsidized health plans, dental and vision coverage401k retirement savings plan with company matchLife InsurancePaid Time Off (PTO)On-site cafeterias and fitness centers in major locationsEducation AssistanceService RecognitionNational discounts to movies, theaters, zoos, theme parks and moreWhat We Can Do for You:We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.What To Expect Next:After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.Equal Employment Opportunity StatementBlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .Some states have required notifications. Here's more information .