Customer Service Manager: Growth & Value Selling

Energy Innovation Corp; Concord (CA); On-site; USD 136,000 - 185,000; Full time

Job summary

Costco in Concord, CA is seeking a Customer Service Manager to lead a growing team and turn customer signals into yes decisions. The role emphasizes avoiding discounts and shifting toward value selling while maintaining brand voice across calls and captions.

The position focuses on mentoring the team, coordinating with marketing for messaging tests, and improving CSAT reporting to drive overall customer satisfaction and revenue outcomes in a fast-paced environment.

Qualifications

• Proven judgment applying technical support when standard answers fail.
• Creativity with strong time management and prioritization.
• Excellent CSAT reporting ability and effective communicator.

Responsibilities

• Find the forever-learning hook that engages Concord, CA prospects.
• Read intent data and route hot leads first.
• Test messaging variations and iterate based on performance data.
• Coach the CS team to focus on value selling over discounts.
• Script webinars to fill the top of the funnel.
• Maintain brand voice in calls and captions.

Skills

Technical Support judgment

Creativity

Time Management

CSAT Reporting

Communicator

Priorities under deadlines

Job description

Costco in Concord, CA is seeking a Customer Service Manager to lead a growing team and turn customer signals into yes decisions. The role emphasizes avoiding discounts and shifting toward value selling while maintaining brand voice across calls and captions.

The position focuses on mentoring the team, coordinating with marketing for messaging tests, and improving CSAT reporting to drive overall customer satisfaction and revenue outcomes in a fast-paced environment.