Customer Support Specialist

Energy Innovation Corp; Newport News (VA); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Flexible full-time rhythm

Job summary

Costco in Newport News, VA is seeking a Customer Support Specialist to lead outbound outreach, qualify hot leads, and turn curiosity into demo bookings. This mid-level role offers a Virginia base and a salary range of $64,000–$88,000 per year.

You’ll own the brand voice across calls and written communications, mentor teammates, and manage renewals timelines to keep customers engaged. The package includes coaching, coverage, and a flexible full-time rhythm.

Qualifications

• 4 or more years steering sales marketing projects end to end.
• Ability to teach what you know to someone greener.
• Clear and tidy documentation; strong written communication.

Responsibilities

• Prospect via cold calls, emails, and social selling to fill the full-time pipeline
• Build landing pages that turn Newport News curiosity into demo bookings
• Grow brand awareness through de-escalation and written communication initiatives
• Read intent data and route the Newport News hot leads first
• Carry the brand voice into every cold call and every caption
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Keep Newport News renewals from slipping by owning the timeline

Skills

Sales & marketing experience

Mentoring/teaching

Documentation/clarity

Ownership mindset

Local Newport News knowledge

Critical thinking

Job description

If chasing flat numbers bores you, the Customer Support Specialist seat at Costco comes with quotas worth beating and Net Promoter Score worth mastering. Look past the title and you'll see $64,000 - $88,000, a VA base, and a mid-level role that asks you to lead, not just execute.

Key Responsibilities

• Prospect via cold calls, emails, and social selling to fill the full-time pipeline
• Build landing pages that turn Newport News curiosity into demo bookings
• Grow brand awareness through De-escalation and Written Communication initiatives
• Read intent data and route the Newport News hot leads first
• Carry the brand voice into every cold call and every caption
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Keep Newport News renewals from slipping by owning the timeline

What You'll Bring

• 4 or more years steering sales marketing projects end to end
• Demonstrated ability to teach what you know to someone greener
• Clarity of thought that shows up in tidy documentation
• The self-awareness to know which problems are yours to solve
• Eagerness to take ownership and run with new responsibilities
• A Newport News grounding, or the adaptability to plant roots quickly
• A point of view, held loosely and defended well

Costco grew from a Newport News kitchen table into a clarity-seeking sales marketing company that Newport News, VA now genuinely depends on. Autonomy here comes with a partner: ask for help the moment you're stuck on Inbound Call Handling.

The offer reads $64,000 - $88,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible full-time rhythm.

Nothing stale here: the Customer Support Specialist slot was re-confirmed open earlier today.