Customer Service Manager

Energy Innovation Corp; Concord (CA); On-site; USD 136,000 - 185,000; Full time

Job summary

Costco in Concord, CA is seeking a Customer Service Manager to lead a growing team and turn customer signals into yes decisions. The role emphasizes avoiding discounts and shifting toward value selling while maintaining brand voice across calls and captions.

The position focuses on mentoring the team, coordinating with marketing for messaging tests, and improving CSAT reporting to drive overall customer satisfaction and revenue outcomes in a fast-paced environment.

Qualifications

• Proven judgment applying technical support when standard answers fail.
• Creativity with strong time management and prioritization.
• Excellent CSAT reporting ability and effective communicator.

Responsibilities

• Find the forever-learning hook that engages Concord, CA prospects.
• Read intent data and route hot leads first.
• Test messaging variations and iterate based on performance data.
• Coach the CS team to focus on value selling over discounts.
• Script webinars to fill the top of the funnel.
• Maintain brand voice in calls and captions.

Skills

Technical Support judgment

Creativity

Time Management

CSAT Reporting

Communicator

Priorities under deadlines

Job description

A Customer Service Manager at Costco turns market noise into a sequence of yeses, and Phone Etiquette is how the signal gets through. A Customer Service Manager seat that takes 7 years of Troubleshooting seriously, pays $136,000 - $185,000, and hands over the sales marketing reins.

Key Responsibilities

• Find the forever-learning hook that makes Concord, CA prospects lean in
• Read intent data and route the Concord hot leads first
• Test messaging variations and iterate based on performance data
• Coach the Customer Service Manager team off discounting and onto value selling
• Script the webinar that fills the sales marketing top of funnel
• Carry the brand voice into every cold call and every caption

What You'll Bring

• Proven Technical Support judgment when the textbook answer doesn't fit
• Hands-on command of Creativity, with Time Management as a close second
• Strong time-management skills and a bias toward action
• The self-awareness to know which problems are yours to solve
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Proven aptitude for CSAT Reporting, ideally near Concord, CA
• Demonstrated ability to manage competing priorities under tight deadlines

Every product at Costco reflects the fun-loving standards our Concord, CA team holds itself to. At Costco you can challenge your skip-level's plan and still get a thank-you for it.

We frame the offer around growth: $136,000 - $185,000 today, mentorship now, benefits always, and the flexibility to live well in CA.

The Costco team is expanding in Concord, CA this quarter, and this seat is part of that growth.

The Customer Service Manager position won't stay open forever, so make your move while it's live.