Growth-Focused Customer Support Lead

Energy Innovation Corp; Newport News (VA); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Flexible full-time rhythm

Job summary

Costco in Newport News, VA is seeking a Customer Support Specialist to lead outbound outreach, qualify hot leads, and turn curiosity into demo bookings. This mid-level role offers a Virginia base and a salary range of $64,000–$88,000 per year.

You’ll own the brand voice across calls and written communications, mentor teammates, and manage renewals timelines to keep customers engaged. The package includes coaching, coverage, and a flexible full-time rhythm.

Qualifications

• 4 or more years steering sales marketing projects end to end.
• Ability to teach what you know to someone greener.
• Clear and tidy documentation; strong written communication.

Responsibilities

• Prospect via cold calls, emails, and social selling to fill the full-time pipeline
• Build landing pages that turn Newport News curiosity into demo bookings
• Grow brand awareness through de-escalation and written communication initiatives
• Read intent data and route the Newport News hot leads first
• Carry the brand voice into every cold call and every caption
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Keep Newport News renewals from slipping by owning the timeline

Skills

Sales & marketing experience

Mentoring/teaching

Documentation/clarity

Ownership mindset

Local Newport News knowledge

Critical thinking

Job description

Costco in Newport News, VA is seeking a Customer Support Specialist to lead outbound outreach, qualify hot leads, and turn curiosity into demo bookings. This mid-level role offers a Virginia base and a salary range of $64,000–$88,000 per year.

You’ll own the brand voice across calls and written communications, mentor teammates, and manage renewals timelines to keep customers engaged. The package includes coaching, coverage, and a flexible full-time rhythm.