Assistant Manager: Growth-minded, Customer-First Leader

World Market; Concord (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

30% shopping discount

Supportive team

Wellness resources

Recognition programs

Career training

Benefits package

Job summary

World Market in Concord, CA is seeking an Assistant Manager to lead a customer-first selling culture and drive daily business priorities. You will partner with the Store Manager to develop a high-performance team while upholding our values, brand, policies, and standards.

Your responsibilities include coaching, analyzing trends, maintaining loss prevention and safety programs, and ensuring engaging experiences across Customer Experience, Freight Flow, Operations and Merchandising.

Qualifications

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Ability to plan and prioritize according to the needs of the business.
• Strong sense of urgency.
• Attention to detail.
• Creative problem solving.
• Sound decision-making skills.
• Effective delegation skillsAbility to execute daily priorities efficiently.
• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred.
• Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age: 21 years.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Utilize all company tools and training resources to educate and validate team execution of key business functions.
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Lead in areas of Customer Experience, Freight Flow, Operations, Merchandising as needed.
• Lead and develop team in a fast-paced specialty retail environment.
• Ensure compliance with policies and brand standards.

Skills

Leadership experience

Communication skills

Coaching

De-escalation

Planning & prioritizing

Sense of urgency

Attention to detail

Problem solving

Decision making

Delegation

Flexibility with schedule

Team development

Job description

World Market in Concord, CA is seeking an Assistant Manager to lead a customer-first selling culture and drive daily business priorities. You will partner with the Store Manager to develop a high-performance team while upholding our values, brand, policies, and standards.

Your responsibilities include coaching, analyzing trends, maintaining loss prevention and safety programs, and ensuring engaging experiences across Customer Experience, Freight Flow, Operations and Merchandising.