Call Center Manager

HealthPoint Solutions; Lawton (OK); On-site; USD 80,000 - 119,000; Full time

Benefits offered by this job

Benefits package

Job summary

HealthPoint Solutions in Lawton, OK is hiring a Call Center Manager on a full-time basis. You will own customer engagement efforts, leverage Zendesk mastery, and drive campaigns with regulatory awareness specific to Oklahoma.

Compensation ranges from $80,000 to $119,000 annually, with a comprehensive benefits package and leadership opportunities. The role emphasizes ownership, collaboration, and delivering high-impact sales support across channels, including live chat and emails.

Qualifications

• Zendesk mastery required.
• OK-specific regulations relevant to sales marketing work.
• Strong ownership mindset and accountability.
• Attention to detail across deliverables.
• Professionalism, integrity and discretion with sensitive information.
• Excellent organizational skills, able to juggle multiple workstreams.
• Empathy and customer-centric approach, Lawton, OK

Responsibilities

• Feed sales with Live Chat signals when buyers are ready now.
• Translate customer insights into sharper campaign briefs.
• Prospect via calls, emails, and social selling to fill the pipeline.
• Pitch HealthPoint Solutions to buyers unfamiliar with us.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Analyze data to craft quality-focused stories that win meetings.
• Convert webinar attendees into demos within 48 hours.
• Support managers with prospecting and follow-up strategy.

Skills

Zendesk mastery

Ownership mindset

Regulatory knowledge (OK)

Attention to detail

Professionalism & discretion

Organizational skills

Empathy for customers (Lawton, OK)

Job description

We reward hustle, creativity, and Zendesk mastery, and our Call Center Manager role gives you the platform to prove it. The center of gravity here is ownership — $80,000 - $119,000 and a full-time schedule orbit it, and 8 years gets you in the door.

Key Responsibilities

• Feed sales the Live Chat Support signals that say a buyer is ready now
• A knack for translating customer insights into sharper campaign briefs
• Prospect via cold calls, emails, and social selling to fill the full-time pipeline
• Pitch HealthPoint Solutions's ego-light offering to buyers who haven't heard of us yet
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Mine Critical Thinking data for the quality-focused story that wins the room
• Convert webinar attendees into sales marketing demos within 48 hours
• Support manager account executives with prospecting and follow-up strategy

What You'll Bring

• The kind of ownership that treats the company's money like your own
• A teammate's instinct to unblock others before yourself
• Knowledge of OK-specific regulations relevant to sales marketing work
• Meticulous attention to detail across every deliverable
• Professionalism, integrity, and discretion with sensitive information
• Sharp organizational skills and an ability to juggle multiple workstreams
• Proven Empathy results, ideally seasoned in Lawton, OK

People choose HealthPoint Solutions because we pair refreshingly-candid technology with a team that genuinely cares, right here in Lawton. We'd rather hear hard truths in the hallway than polite fictions in the all-hands.

Beyond $80,000 - $119,000, HealthPoint Solutions offers a generous benefits package and the chance to lead projects that build your skills.

We refreshed the dates so you know this full-time role is current.