Customer Success Manager

Filetwigbay; Indianapolis (IN); Presencial; USD 79.000 - 123.000; Tempo integral

Resumo da vaga

Shopping Solutions LLC in Indianapolis, IN is seeking a seasoned Customer Success/Sales leader to own end-to-end revenue initiatives. You will forge strong relationships with prospects, qualify opportunities, and drive go-to-market efforts for new product launches in a fast-paced environment.

The role emphasizes upsell, renewals, and strategic partnerships with a focus on protecting accounts in the Indianapolis market.

Qualificações

• 8+ years building expertise in sales marketing
• Ability to own and take on new responsibilities
• Comfort navigating ambiguity when the brief arrives half-written
• Integrity to flag your own mistakes first

Responsabilidades

• Build and nurture relationships with prospects across the Indianapolis, IN market
• Qualify hard, so the manager team only chases real money
• Lead autonomy-driven go-to-market efforts for products launching in
• Cultivate referral channels and strategic partnerships in Indianapolis
• Pitch Shopping Solutions LLC at $79,000 - $123,000 value without apologizing for the price
• Coordinate cross-functional launches with creative, product, and operations
• Drive upsell and renewal conversations with existing Shopping Solutions LLC accounts
• Spot which Indianapolis accounts are about to churn and win them back

Conhecimentos

Relationship building

Lead qualification

Go-to-market

Upsell

Renewals

Churn prevention

Intercom

Avaya

Ownership

Mentorship

Ferramentas

Intercom

Avaya

Descrição da vaga

We measure success in Shopping Solutions LLC's Customer Success Manager chair by deals signed and demand created, not slides polished. The Indianapolis role is less about the $79,000 - $123,000 and more about what 7 years of Data Entry lets you own at Shopping Solutions LLC.

Key Responsibilities

• Build and nurture relationships with prospects across the Indianapolis, IN market
• Qualify hard, so the manager team only chases real money
• Lead autonomy-driven go-to-market efforts for products launching in
• Cultivate referral channels and strategic partnerships in Indianapolis
• Pitch Shopping Solutions LLC at $79,000 - $123,000 value without apologizing for the price
• Coordinate cross-functional launches with creative, product, and operations
• Drive upsell and renewal conversations with existing Shopping Solutions LLC accounts
• Spot which Indianapolis accounts are about to churn and win them back

What You'll Bring

• The composure to deliver bad news early and clearly
• The humility to revise strong opinions when the data argues back
• Eagerness to take ownership and run with new responsibilities
• The integrity to flag your own mistakes first
• Comfort navigating ambiguity when the brief arrives half-written
• Working familiarity with temporary schedules and team norms at Shopping Solutions LLC
• At least 8 years building expertise within the sales marketing space

The founders of Shopping Solutions LLC left bigger companies to build something agile in Indianapolis, and sales marketing has been better for it. We keep the Indianapolis, IN office quiet on Wednesdays so deep Intercom work actually gets a fighting chance.

The offer rewards both ends, $79,000 - $123,000 for your Phone Etiquette today and mentorship for the manager leader you become tomorrow.

This opening was refreshed recently and remains an active priority for the team.

Pair your Intercom with our Avaya-heavy team and watch what Shopping Solutions LLC can build.