Customer Service Manager

Production Systems Inc; Corpus Christi (TX); Presencial; USD 84 000 - 122 000; Tempo integral

Resumo da oferta

Production Systems Inc in Corpus Christi, TX seeks a Customer Service Manager to own strategy and drive results. You will manage SLA performance, translate dashboards into actionable insights for the sales floor, and own revenue KPIs.

The role requires comfort defending recommendations, accountability, and a results-focused mindset, with familiarity of the Corpus Christi market and local sales landscape. Expect mentorship, benefits, and local flexibility.

Qualificações

• Proven ability to articulate clear written messages and follow-ups.
• Strong problem-solving skills and analytical thinking.

Responsabilidades

• Write follow-ups that get answered, not the ones that get ignored.
• Translate Written Communication dashboards into stories the sales floor actually uses.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Pull the scrappy case study that closes a stalled Corpus Christi deal.
• Sell the learning-obsessed roadmap, not just today's feature set.
• Manage event sponsorships and lead-capture programs across Corpus Christi, TX.
• Walk new sales marketing clients through onboarding so they stick around.

Conhecimentos

Written Communication

Problem Solving

Descrição da oferta de emprego

Think of this Customer Service Manager job at Production Systems Inc as part strategist, part hunter, all results, with SLA Management sharpening every move. Earn $84,000 - $122,000 as a Customer Service Manager, take ownership of Avaya from day one, and build your career with a collaborative team.

Key Responsibilities

• Write follow-ups that get answered, not the ones that get ignored
• Translate Written Communication dashboards into stories the sales floor actually uses
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Pull the scrappy case study that closes a stalled Corpus Christi deal
• Sell the learning-obsessed roadmap, not just today's feature set
• Manage event sponsorships and lead-capture programs across Corpus Christi, TX
• Walk new sales marketing clients through onboarding so they stick around

What You'll Bring

• Comfort defending a recommendation in front of skeptics
• Comfort being measured against a clear manager bar
• Reliable, accountable, and committed to following through
• Familiarity with the Corpus Christi market and local sales marketing landscape
• Adaptability and resilience when facing shifting requirements
• Sound instincts for reading a room you've never been in before
• Strong working knowledge of Written Communication and Problem Solving

We're Production Systems Inc — a feedback-driven Corpus Christi, TX outfit that treats Complaint Handling less like a feature and more like a craft. New hires ship something real in week one, because we'd rather you learn by doing.

Our offer wraps $84,000 - $122,000 around mentorship, real benefits, and the kind of Corpus Christi, TX flexibility most sales marketing roles only promise.

No cobwebs here: this sales marketing listing was confirmed open this morning.