Customer Service Manager

Business Excellence Partners; Burbank (CA); On-site; USD 130,000 - 206,000; Full time

Benefits offered by this job

Benefits

Flexible Burbank, CA hours

Job summary

Business Excellence Partners in Burbank, CA is seeking a Customer Service Manager who can read a quarter in trouble and walk in with a plan, not an apology. The role pays $130,000 - $206,000 per year and offers a stake in sales and marketing work.

You will talk numbers with finance, build landing pages to convert local curiosity into demos, mentor teammates, own the handoff doc between Twilio Flex and CRM, and set a tight weekly cadence to keep the team accountable.

Qualifications

• 6+ years putting outbound calling to work in a sales marketing setting.
• Proven Twilio Flex judgment when the textbook answer doesn't fit.
• Demonstrated ability to teach what you know to someone greener.
• Familiarity with the Burbank market and local sales marketing landscape.
• Proven follow-through, measured in shipped things rather than good intentions.

Responsibilities

• Talk numbers with finance, then talk vision with prospects.
• Build landing pages that turn Burbank curiosity into demo bookings.
• Support manager account executives with prospecting and follow-up strategy.
• Own the handoff doc that keeps nothing falling between Twilio Flex and CRM.
• Set the weekly cadence that keeps Business Excellence Partners reps accountable.
• Prospect via cold calls, emails, and social selling to fill the temporary pipeline.
• Carry the demo from screen-share to signature in one sitting.

Skills

Twilio Flex

Outbound calling

Mentoring/teaching

Burbank market knowledge

Follow-through

Tools

CRM software

Job description

The Customer Service Manager we want at Business Excellence Partners can read a quarter in trouble and walk in with a plan, not an apology. Here $130,000 - $206,000 buys not just your time but a stake in the sales marketing work, the kind Business Excellence Partners trusts manager people to steer.

Key Responsibilities

• Talk numbers with finance, then talk vision with prospects
• Build landing pages that turn Burbank curiosity into demo bookings
• Support manager account executives with prospecting and follow-up strategy
• Own the handoff doc that keeps nothing falling between Twilio Flex and CRM
• Set the weekly cadence that keeps Business Excellence Partners reps accountable
• Prospect via cold calls, emails, and social selling to fill the temporary pipeline
• Carry the demo from screen-share to signature in one sitting

What You'll Bring

• Proven Twilio Flex judgment when the textbook answer doesn't fit
• Proven follow-through, measured in shipped things rather than good intentions
• Demonstrated ability to teach what you know to someone greener
• Familiarity with the Burbank market and local sales marketing landscape
• 6+ years putting Outbound Calling to work in a sales marketing setting

Business Excellence Partners is a nimble, fiercely independent Burbank company that would rather earn trust slowly than buy attention quickly. Around here, "I don't know yet" is a perfectly respectable sentence and often the start of something good.

You will grow fastest here, with $130,000 - $206,000, a mentor, benefits, and flexible Burbank, CA hours clearing the runway in front of you.

Hiring is happening now, not last quarter, for this Customer Service Manager seat.

Candidates who are passionate about sales marketing should apply right away.