Customer Service & Maintenance Scheduler

Penske; Greensand (NJ); On-site; USD 33,000 - 47,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan at our Edison, NJ facility. You will work closely with customers to provide timely updates, address billing concerns, and ensure service quality.

Responsibilities include planning daily/weekly workforce plans, ensuring parts availability, supervising staff, and maintaining safety and compliance with Penske policies.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with Penske management instructions.
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including PPE and safety practices.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel, work the required schedule, and pass background and drug screening are required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, repairs, parts, and technician skills to maximize service and productivity.
• Communicate with customers for maintenance updates and billing concerns.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Handle other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service administration

DOT/OSHA compliance

Safety policies

Education

High school diploma

Associates/Technical/Bachelors preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan at our Edison, NJ facility. You will work closely with customers to provide timely updates, address billing concerns, and ensure service quality.

Responsibilities include planning daily/weekly workforce plans, ensuring parts availability, supervising staff, and maintaining safety and compliance with Penske policies.