Maintenance Scheduler & Service Coordinator

Penske Truck Leasing Co.; Cranbury Township (NJ); On-site; USD 34,000 - 39,000; Full time

Job summary

The Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Cranbury, NJ. You will schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to keep customers satisfied.

Responsibilities include planning daily/weekly workforce, communicating maintenance updates, ensuring parts availability, and coordinating with vendors to uphold quality and timeliness across service activities.

Qualifications

• 2 years of customer service experience
• At least 1 year of hands-on mechanical experience
• 2 years of supervisory experience preferred
• 2 years of service department administration preferred

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills, and hours to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve service issues.
• Ensure Penske Rental units are maintained and prepared for customers and parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedules for outside work.
• Provide customer service to ensure customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Education

High School diploma or equivalent

Associates/Bachelor degree preferred

Job description

The Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Cranbury, NJ. You will schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to keep customers satisfied.

Responsibilities include planning daily/weekly workforce, communicating maintenance updates, ensuring parts availability, and coordinating with vendors to uphold quality and timeliness across service activities.